A new Estonian project, called e-Receipt or Electronic Receipt, aims to gradually reduce the use of paper receipts in the Estonian trade and service sectors.
The e-Receipt portal is a system that enables end users to manage their receipts, as well as documents related to those, such as letters of guarantee and product manuals, in a single convenient web environment. Traders will be able to reduce problems and costs related to paper receipts, thereby increasing the quality of customer service. Using e-receipts will be voluntary for companies as well as end users.
Pille Muni, the manager of the e-Receipt project, said this was a broader social initiative that is also palpably supported by the state.
“Befitting a progressive e-state, it is possible to conduct various tasks online from declaring taxes to viewing medical prescriptions. But even today, we still need to issue paper receipts after making purchases, and there is no central system for managing a person’s entire purchase information,” she said.
According to Muni, the service is in a beta-testing stage, and end users can start using the portal in the autumn.
The e-Receipt project is led by the Estonian postal company, Omniva.