Claire Millard

Claire Millard is a Brit living in Tallinn, learning to love the language, while bonding with her Estonian friends over a shared passion for moaning about the weather. With ten years of operational and people management in the UK retail sector, she is passionate about helping businesses to deliver excellent customer service. See more at clairemillard.jimdo.com

Estonia’s startup founders: “Employ more entrepreneurs”

Estonia has long produced entrepreneurs. From Ernest Hemingway’s 1937 assertion that there are “at least two” Estonians in every port of the Southern waters, to Mark Andreessen’s 2015 tweet that, at VC firm Andreessen Horowitz, a “few factors get us as excited as Estonian founders”, enterprise is in Estonia’s DNA. …

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Five things you need to know if you’re hiring an Estonian

There’s a saying that Southern Europeans are like peaches, whilst us Northern Europeans are like coconuts. That is to say, that the more expressive Southern nations tend to produce people who are warm and welcoming, and soft on the outside  –  but with a core that is nonetheless difficult at times to …

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Jobbatical – helping businesses win the “war for talent”

The new Estonian startup, Jobbatical, is unique as a marketplace for short-term jobs with life-changing experiences, matchmaking between employees looking to take a working sabbatical and employers looking for a shot of creative talent for a short-term gig. The world of work is changing, and who else would be at …

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Claire Millard: Customer is king – lessons for the Estonian supermarket sector

Having worked in retail leadership positions in the UK for ten years, Claire Millard is used to helping store colleagues and managers refine their customer service skills. Since arriving in Estonia she has been observing the supermarket sector with interest; and trying to raise a smile from the colleagues on …

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Nature’s silence speaks volumes in Estonia – spring in Soomaa

A Tallinn-based British expat Claire Millard learned to appreciate bogs and boulders in Estonia. I admit it, I underestimated bogs. When I first researched Estonia I was somewhat taken aback by the tourist information efforts to sell bogs and boulders as highlights of the country. Bogs conjure images of muddy Welshmen …

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Prince Harry visits Tallinn: a British view

The Brits have an ambivalent relationship with their royals. Reasonably normal activities – like getting married, having babies, sustaining minor injuries and such – prompts 24-hour rolling news coverage of closed hospital doors, inactive churches and air headed interviews with people with the most tenuous connections to the actual events. …

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