One of Estonia’s digital experts, Anna Piperal, explains the key design principles that power the country’s e-government and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens’ trust.
What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation’s ambitious post-Soviet digital transformation known as “e-Estonia.” One of the programme’s experts, Anna Piperal, explains the key design principles that power the country’s “e-government” – and shows why the rest of the world should follow suit to eradicate outdated bureaucracy and regain citizens’ trust.
